Refund Policy

A legal disclaimer

Refund Policy

Effective Date: December 17, 2025

This Refund Policy applies to services provided by Graham Billing Company ("Company," "we," "our," or "us"). By engaging our services or making a payment, you agree to the terms outlined below.

1. Nature of Services

Graham Billing Company provides professional billing, bookkeeping, claims management, and payment reconciliation services. Due to the customized, time-based, and administrative nature of these services, refunds are limited as described below.

2. Non-Refundable Fees

The following fees are non-refundable:

• Setup, onboarding, or implementation fees

• Fees for services already performed or partially performed

• Monthly service fees after services have begun

• Fees associated with submitted, processed, or reviewed claims

Once work has commenced, payment is considered earned.

3. Eligibility for Refunds

Refunds may be considered only under the following circumstances:

• Duplicate payments made in error

• Billing errors directly attributable to Graham Billing Company

• Services paid for but not yet started

Any approved refund will be issued solely for the portion of services not yet rendered.

4. Refund Request Process

To request a refund, clients must submit a written request within 14 days of the payment date. Requests must include:

• Client name and account information

• Date and amount of payment

• Reason for the refund request

Requests should be sent to:

Email: support@grahambillingcompany.com

5. Review and Processing

All refund requests are reviewed on a case-by-case basis. If approved, refunds will be processed within 10–14 business days using the original method of payment.

We reserve the right to deny refund requests that do not meet the criteria outlined in this policy.

6. Chargebacks and Disputes

Clients are encouraged to contact Graham Billing Company directly before initiating a chargeback or payment dispute. Unauthorized chargebacks may result in service suspension or termination.

7. Service Termination

Termination of services by the client does not entitle the client to a refund for fees already paid. Outstanding balances for services rendered remain due and payable.

8. Policy Changes

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective upon posting to this page.

Refund Policy - the basics

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