Terms and Conditions

Effective Date: December 17, 2025

Welcome to the website of Graham Billing Company ("Company," "we," "our," or "us"). By accessing or using our website and services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services.

1. Services

Graham Billing Company provides billing, bookkeeping, claims management, and payment reconciliation services primarily for group homes, adult daycare centers, and Medicaid-funded service providers. All services are subject to written agreements, service scopes, and applicable laws and regulations.

2. Use of Website

You agree to use this website only for lawful purposes and in a manner that does not:

• Violate any applicable federal, state, or local laws or regulations

• Infringe upon the rights of others

• Disrupt or interfere with the website’s functionality or security

• Attempt unauthorized access to systems or data

We reserve the right to restrict or terminate access to the website for violations of these Terms.

3. No Legal or Financial Advice

Information provided on this website is for general informational purposes only and does not constitute legal, accounting, financial, or tax advice. You should consult a qualified professional regarding your specific situation.

4. Client Responsibilities

Clients are responsible for:

• Providing accurate, complete, and timely information

• Maintaining compliance with Medicaid, state, and federal regulations

• Reviewing submitted claims, reports, and reconciliations

• Promptly notifying us of errors or discrepancies

Graham Billing Company is not responsible for issues arising from inaccurate or incomplete information provided by clients.

5. Confidentiality and Data Security

We take reasonable administrative, technical, and physical measures to protect client information. However, no method of electronic transmission or storage is 100% secure. Use of our website and services is at your own risk.

Please refer to our Privacy Policy for details on how we collect, use, and protect information.

6. Intellectual Property

All content on this website, including text, graphics, logos, and design elements, is the property of Graham Billing Company or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without prior written permission.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of third-party sites. Accessing third-party links is at your own risk.

8. Accessibility

Graham Billing Company is committed to digital accessibility and strives to conform to WCAG 2.1 Level AA standards. If you experience difficulty accessing any part of our website, please contact us so we can provide assistance or alternative access.

9. Limitation of Liability

To the fullest extent permitted by law, Graham Billing Company shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to the use of this website or services.

10. Indemnification

You agree to indemnify and hold harmless Graham Billing Company, its owners, employees, and affiliates from any claims, damages, liabilities, or expenses arising from your use of the website or violation of these Terms.

11. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective upon posting to this page. Continued use of the website constitutes acceptance of the updated Terms.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State in which Graham Billing Company operates, without regard to conflict of law principles.